FAQ Archive - Page 6 of 10

Find out what's going on at ingenie

What should I do if I don’t want to renew my insurance with ingenie?

If you paid by instalments, your insurance will automatically renew on the policy end date – you can cancel this feature at any time, you just need to let us know by contacting the live chat team here. If you paid in full, your insurance...

Can I add a driver to my insurance temporarily?

If you’d like to add someone to your insurance for temporary cover, just speak to us on live chat and we’ll look into that for you.

Does this insurance give me a free courtesy car cover if my car’s damaged in a crash?

Yes, as long as your car is being fixed by one of our approved repairers.* You can also get Upgraded Replacement Car cover, which gives you a free replacement car for up to 21 days if you crash or your car is stolen. Have a look at the...

How many named drivers can I add to my insurance?

With ingenie, you can have a maximum of 3 named drivers on your insurance. If you want to add a named driver just speak to us on live chat.

Will my black box be removed at the end of my policy?

When you leave ingenie, the black box in your car becomes your property. If you’ve got a self-fit box, we’ll send you a Freepost label to send the box back to us as the box can be reset and used again. It’s good to recycle! If you've...

Can I get insured if I don’t own the car?

That's fine, as long as the owner is your parent, husband/wife or civil partner and you have their permission. You will need to be the registered keeper of the vehicle and have your name on the V5C document (log book), though. Find out...

Can you find my car if it’s stolen?

If your car is stolen, you’ll need to get a Crime Reference Number from the police and then call us on 0330 303 0021. We’ll help the police with locating your car. Find out more about stolen car recovery.

How do you measure speed, acceleration, braking and cornering?

We assess these areas of your driving with the GPS and accelerometer data from your black box. We measure acceleration (g-force) using the accelerometer in the box. Acceleration means the rate at which speed changes. So, if your speed...

Can I insure a modified car with ingenie?

‘Fraid not. We don’t insure cars that have been modified in any way. Modifications are things like tinted windows, nonstandard alloys and/or wheels, body kits, performance enhancements, transfers and decals. If you’re not sure if...

How does ingenie protect my data?

We only collect data related to your driving, so we can give you feedback. We promise: We will not release your data to the police or to any civil authorities, unless we suspect fraud or attempted fraud, or if we are required to do so by...

ingenie is a black box car insurance brand. We fit a black box in your car to assess your driving style. Drive well and you can earn big discounts at renewal.

Find out more about ingenie