FAQ Archive - Page 5 of 10

Find out what's going on at ingenie

Is this a mileage-based insurance policy?

When it comes to mileage, you're in control. When you fill out our quote form, tell us how many miles you think you'll drive over the year. Our handy calculator will help you work out an estimate. It's really important that you're as...

When is my black box fitted?

It's fitted within the first 10 days of the policy starting, but don't worry: you're insured from day one. Fitting can take place Monday to Friday between 9am and 5.30pm, and on Saturdays between 9am and 12pm. We’re happy to come to your...

Can I have the black box taken out before my insurance ends?

Having a black box is part of ingenie’s insurance, so you need to keep your box as long as you’re with us.

What if I go over the speed limit?

Speeding is one of the things we look at in your driving data so it does have an impact on your discounts. That said, we’re not a speed camera. We’ll only get in touch if we’re worried about your safety. We would only consider...

Can someone else be at the box fitting instead of me?

Yup, we love family! If you need someone else to be there while the box is fitted, just make sure you leave all your documents and keys with them ready for the engineer.

How do I talk to someone at ingenie?

If you have a question about your insurance, need to make a claim or want some help with your driving feedback, you can find all the phone numbers you need on our contact page, in your account and on the ingenie app. You can also get us on...

I‘ve just passed my driving test – what do I need to do?

Congratulations! You rock. Just let us know about your pass as soon as possible so we can update your details and get you on the road. Speak to us on live chat to get fully insured and you'll be ready to go. FYI: it’s very likely your...

How does driving feedback work when there’s more than one driver insured on the car?

The driving feedback and discounts are based on how the car is being driven, not how an individual human behaves. Because we didn’t put a spy cam on the box, we can’t tell who’s driving. Someone messing up your feedback? Get some...

I want to insure with ingenie in my parent’s name, with me as a named driver. Is this possible?

Right now we only offer insurance if you’re the main driver but you can add a parent as a named driver. This is actually a much better idea, as it means you’ll be building up your own No Claims Discount right away. Get some more...

Can I be insured before the black box is installed?

Yes, you’re insured from your insurance start date, even if you haven’t had the black box fitted. We’ll send out your self-fit box within 14 days of you buying your policy, and you’ll need to fit this to your car within 10 days of...

ingenie is a black box car insurance brand. We fit a black box in your car to assess your driving style. Drive well and you can earn big discounts at renewal.

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