FAQ Archive - Page 9 of 10

Find out what's going on at ingenie

What is my driving score and how is it calculated?

We look at the trends in your driving to see where you’re doing well in your speed, acceleration, braking and cornering, and where you could improve. We then work out a score out of 100 (100 being the best) so you know how it’s going...

When will I get my first set of driving messages?

Once your black box is fitted, you’ll get your first set of feedback messages about 10 days later, as long as you’ve driven at least 40 miles. If it’s been more than 10 days and you’ve definitely driven more than 40 miles, send us...

I’ve got the same coloured messages again this time but a different score – why?

Your messages are based on how you’ve been driving in the last 10 days (or since your last set of feedback) and shows you the areas you’re driving well in and where you can improve. This means that your latest feedback messages are not...

What information will I be able to see about my driving?

Every 10 days, we’ll give you an overall driving score out of 100 for your speed, accelerating, braking and cornering. To help you improve your score, you’ll also get driving messages for each of the 4 key areas with some helpful tips....

My parents would like to see the feedback and advice on my driving – can I share it with them?

Yes, and we would love that because drivers who share their feedback with a parent are 10% less likely to have a crash. Pretty big deal. It’s easy to share your feedback - just log in to your My account area and go to the Share your...

When can I set up my account?

You’ll get the link to set up your driving feedback account in the 48 hours after you’ve had your box fitted. We’ll send this to the email address you set up your insurance with, so make sure you can get into that email account....

Why can’t I see a driving score with my first set of feedback messages?

So we have enough driving data to get a good idea of your driving style, we wait until your second set of feedback messages to give you a driving score and the discount you’re on track for.

What if I get bad feedback because my car has been in the garage?

Not a problem - happens all the time. Send us an email to connect@ingenie.com with the garage's address and the date and time they had your car. We’ll check this against your driving data and update your feedback if necessary. Don’t...

What should I do if I have a crash?

Call us as soon as you can on 0330 303 0021 - just make sure everyone’s safe first. Our claims team are ready to help you 24 hours a day, 7 days a week. If you look in the ingenie app you’ll find a crash guide to help you collect all...

How do I make a windscreen claim?

If you need your windscreen repaired or replaced, give our windscreen claims team a call on 0330 303 0024. If you use one of our approved repair companies, the excess (the amount you pay towards a claim) is £20 to repair and £75 to...

ingenie is a black box car insurance brand. We fit a black box in your car to assess your driving style. Drive well and you can earn big discounts at renewal.

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