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I didn’t have all of my documents to hand at the time my box was fitted – what should I do?

We really don’t want to have to cancel your insurance because of a bit of admin. If you didn’t have everything at the time. You'll need to send us the missing documents within 28 days.

You can email copies (photos or scans) of your documents to:

Or you can post them too:

Europa Group Ltd, Europa House, Midland Way, Thornbury, Bristol, BS35 2JX

Make sure you include your name and reference number (which is at the top of every letter we send you). You don't have to send the original documents - copies or photos are fine.