ingenie makes car insurance cheaper by rewarding good driving, helping 17-25s get on the road safely and affordably. Drive well, pay less.
Young drivers save an average of £400 when they buy their car insurance from us. The black box is included at no extra cost.*
Based on your driving, your price is reviewed 3 times a year. 7 out of 10 customers earn a discount just for driving well.*
On average, our customers' insurance drops by 36% after one year - that works out at around £500 cheaper.*
No Curfews - we're interested in how you drive not when you drive
The ingenie box is fitted behind your dashboard - you can arrange a fitting appointment at a time and place convenient to you
You will be insured from your policy start date, even if your box has not yet been installed
We assess how you drive by looking for trends in your driving style
You can also earn no claims discount in the usual way, which is applied to your insurance premium at renewal
We really don’t want to have to cancel your insurance because of a bit of admin. If you didn’t have everything at the time. You'll need to send us the missing documents within 28 days.
You can email copies (photos or scans) of your documents to: service@ingenie-insurance.co.uk
Or you can post them too:
Europa Group Ltd, Europa House, Midland Way, Thornbury, Bristol, BS35 2JX
Make sure you include your name and reference number (which is at the top of every letter we send you). You don't have to send the original documents - copies or photos are fine.
You'll need to have the following documents ready at your box fitting:
You can rearrange your box fitting by giving us a ring on 0330 0241 086 or email help@fitting.ingenie.com. You'll need to give us 24 business hours' notice or there's a £50 late charge.
If your insurance is still active with us, we won't be able to send you your proof of no claims - as this will still be in use on the policy. But once your insurance has ended, we'll send out any proof of no claims you've earned within 48 hours.
You can use your renewal document as proof of no claims before you get your official document from us, as long as you haven’t made any claims.
We offer 3 types of UK breakdown cover which you can take out at the same time as you buy your insurance.
Roadside- if you break down further than a mile from home, call any time and we’ll send out someone to repair your car by the roadside. If it can’t be repaired, we’ll take it to a garage or location of your choice within 10 miles of the place you broke down.
Roadside & Recovery - everything above, plus we’ll recover the car and all its passengers to any UK location of your choice.
Total Breakdown – everything you get with Roadside & Recovery plus home start and alternative travel or accommodation if you can’t drive your car to your destination.
Find out more about your breakdown by contacting us.
If you cancel your policy before the end of the first policy year, you’ll need to pay some cancellation fees. If you’ve got a fitted black box you’ll pay up to £105 to cover the cost of the black box and its fitting, plus any cancellation charge.
You only earn a No Claims Discount for a full year of insurance, so cancelling does mean no NCD for that year.
You can see the list of possible charges here.
Hey, things change. If you need to change the car on your insurance, just speak to us on live chat and we'll go through updating your details with you.
Keep in mind that the car is part of how our insurers work out how much your insurance will cost, so you may need to pay some extra - or we might even give you money back. If you're planning on buying a new car, be sure to check that your insurance will cover it. It's also a good idea before you buy the car, to check how much more it might be compared to what you already pay.
There’s a £25 admin charge for making changes to your insurance.
If you’ve got a self-fit black box, we’ll advise you whether you can still use it in the new car or if you need to switch to a fitted box. In most cases you’ll be able to take your self-fit box with you and plug it into your new car. If you need help finding the OBD port, you can use the location checker on our help page.
Travel outside of the UK from 1st January 2021
While a trade deal has been agreed with the EU, the decision regarding membership of the free circulation zone has not been finalised. Therefore, you will need a Green Card if you take your car outside of the UK.
What is a Green Card?
A Green Card is an internationally recognised proof of motor insurance cover which must be printed and taken with you when driving abroad.
How to get a Green Card?
You can arrange a Green Card for your trip by speaking to us on live chat. Please give us 14 days’ notice where possible so we can process this for you.
You should get links to your insurance documents by email within 48 hours. Your Certificate of Motor Insurance will be sent by email once your box is fitted.
If you don't get your documents in this time, please email service@ingenie-insurance.co.uk or speak to us on live chat to check everything's OK.
When it comes to mileage, you're in control. When you fill out our quote form, tell us how many miles you think you'll drive over the year. Our handy calculator will help you work out an estimate.
It's really important that you're as accurate as possible because if it looks like you're going to drive more than you've estimated, you'll need to buy more miles. Don't forget to include any additional driver's miles in your estimate.
If you would like to add more miles - just speak to us on live chat. If you use up all your miles, we'll get in touch to let you know you need to buy more. If you continue to drive over your estimate your insurance could face cancellation.
The cost of buying more miles varies and remember there's a £25 admin charge for making a change to your insurance.
Congratulations! You rock. Just let us know about your pass as soon as possible so we can update your details and get you on the road. Speak to us on live chat to get fully insured and you'll be ready to go.
FYI: it’s very likely your insurance will go up when you change from a provisional to a full driving licence. This is because you’ll be driving by yourself for the first time and will probably be doing a lot more miles than when you were a learner driver, which can increase your risk of having a crash.
Yes, you’re insured from your insurance start date, even if you haven’t had the black box fitted.
We’ll send out your self-fit box within 14 days of you buying your policy, and you’ll need to fit this to your car within 10 days of receiving the box.
If you need a fitted black box, we’ll contact you the day after you buy your insurance to arrange your box fitting, which will need to happen within the first 10 days of your insurance starting.
If you paid by instalments, your insurance will automatically renew on the policy end date – you can cancel this feature at any time, you just need to let us know by contacting the live chat team here.
If you paid in full, your insurance will automatically expire on the policy end date (if you don’t call us to renew). You’ll get a reminder email about 17 days before the end date, with all the new details of your renewal policy, so there’s time to make up your mind. We’ll be sorry to lose you!
If you’d like to add someone to your insurance for temporary cover, just speak to us on live chat and we’ll look into that for you.
With ingenie, you can have a maximum of 3 named drivers on your insurance. If you want to add a named driver just speak to us on live chat.
When you leave ingenie, the black box in your car becomes your property. If you’ve got a self-fit box, we’ll send you a Freepost label to send the box back to us as the box can be reset and used again. It’s good to recycle!
If you've got a fitted black box, you don’t need to have it taken out because we deactivate it remotely so it stops collecting data. If you’d like the box to be removed by one of our engineers, it costs £85 and you just need to call our box fitting team on 0330 024 1086.
Find out more about our charges.
Yes, ingenie customers can earn an NCD by completing the full 12 months of insurance without making a claim. Your NCD is applied to your renewal quote but if you decide not to renew then we'll upload proof of your NCD to your policy account once your policy is finished.
We’ll upload your renewal quote to your policy account about 17 days before your insurance is due to end. Lots of things go into calculating this quote - how you’ve driven, your No Claims Discount and whether you went over your mileage are just a few.
If your car has recently been in the garage and you think this might have affected your feedback, just fill in this form and we’ll be happy to check this for you.
*Based on all ingenie customers Jul-16 to Jun-17
N.B. Premium increases could apply for poor driving
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Ingenie Services Limited is registered in England & Wales (No. 07465078) and authorised and regulated by the Financial Conduct Authority (FRN 568113). The Financial Conduct Authority's Register can be accessed through www.fca.org.uk/register. Ingenie Services Limited offers general insurance policies from a limited number of insurers.
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