Help centre

Whatever you need, we’ve got your questions covered.

Learner Driver FAQs Young Driver FAQs

For help with your policy

Live chat

If we're not online to chat, just leave us a message.

Monday - Friday: 9am - 5:30pm
Saturday: 9am - 12:30pm

To make a change to your policy, including changing your vehicle or address, adding a driver, or updating your mileage, just click here to chat to us and we can update your details.

To make or discuss a claim, or to report your car as stolen

Black Box policy

Call us on 0330 303 0021
24 hours a day, 7 days a week

Windscreen

To get your windscreen repaired or replaced through your ingenie cover

Call us on 0330 303 0024
24 hours a day, 7 days a week

Learner (flexible cover) policy

Call us on 0345 165 0563
24 hours a day, 7 days a week

Fitted black box

Drop our fitted box team an email to

or give our black box fitters a call on 0330 024 1086
Monday - Friday: 8:30am – 6pm

Self-fit black box

For help fitting your self-fit device, please click here to visit our help page.

Drop our self-fit box team an email to

or give our self-fit box team a call on 0333 2309 272
Monday - Friday: 8:30am – 6pm

Drop us an email to or message us on Facebook or Twitter.

If your car has been in the garage and you think it has affected your policy, you can click here to fill out our garage form. Had to perform an emergency stop? Click here to chat to let us know.

Breakdown cover bought BEFORE 1 Nov 2020

Call us on 0330 678 0685
24 hours a day, 7 days a week.

Breakdown cover bought on or AFTER 1st Nov

Call us on 0333 241 2484
24 hours a day, 7 days a week.

If your query is regarding your documents, just click here to chat to us. You can upload any documents you need to within the chat.

Need proof of your no claims bonus? It is on page 3 your renewal invite. Click here to see where to find it.

If you have any queries about your payments, just click here to chat to us.

Alternatively, if you pay via monthly instalments and would like to speak to Premium Credit, please give them a call on 0344 736 9836.

Lines are open 8am – 6pm Monday to Friday.

live chat customer service

If we're not online to chat, just leave us a message.

Monday - Friday: 9am - 6pm
Saturday: 9am - 1pm

NCD - Where to find it?

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